Cancellation and Refund Policy

This Cancellation and Refund Policy governs the cancellation and refund terms for all services provided by Digital Gimmick through utmlink.net. By purchasing any subscription or lifetime plan, you agree to the terms outlined in this policy.

This policy is effective as of 27 August 2025 and applies to all purchases made on or after this date.

1. Subscription-Based Plans (Monthly/Yearly)

1.1 Cancellation Policy

You may cancel your subscription at any time through:

• Your account dashboard settings
• The Stripe customer portal (accessible from your billing section)
• Contacting our support team

1.2 When Cancellation Takes Effect

Upon cancellation of your subscription:

• Your service will continue until the end of your current billing period
• You will retain access to all features until the subscription expires
• No future charges will be made to your payment method
• Your account will automatically downgrade to the free tier (if available) or become inactive

1.3 No Refund Policy for Subscriptions

This no-refund policy applies to all subscription plans including:

• Basic Monthly/Yearly subscriptions
• Professional Monthly/Yearly subscriptions
• Enterprise Monthly/Yearly subscriptions
• Any promotional or discounted subscription plans

2. Lifetime Plans

2.1 15-Day Refund Window

2.2 Eligible Lifetime Plans

This 15-day refund policy applies to all lifetime plan purchases:

• Basic Lifetime Plan
• Professional Lifetime Plan
• Enterprise Lifetime Plan
• Any promotional or discounted lifetime plans

2.3 Refund Process for Lifetime Plans

To request a refund for a lifetime plan:

1. Submit a refund request through our support system or email us directly
2. Include your purchase date, transaction ID, and reason for refund
3. Ensure the request is made within 15 calendar days of purchase
4. Our team will process your request within 5-7 business days
5. Refunds will be processed back to your original payment method

2.4 After 15-Day Period

Lifetime plans purchased more than 15 days ago are non-refundableunder any circumstances. This policy ensures the sustainability of our lifetime pricing model and service commitments.

3. General Refund Conditions

3.1 Account Access During Refund Process

When a refund is processed:

• Your account access will be immediately revoked
• All premium features will be disabled
• Data export must be completed before requesting a refund
• Account data will be retained for 60 days post-refund for recovery purposes

3.2 Processing Time

Refund processing times:

• Review Period: 5-7 business days to review and approve
• Payment Processing: 3-10 business days depending on payment method
• Total Time: Up to 14 business days for complete refund processing

3.3 Refund Method

All refunds will be processed:

• Back to the original payment method used for purchase
• Through Stripe's secure payment processing system
• In the same currency as the original transaction
• Without any processing fees deducted (full amount refunded)

4. Exceptions and Special Circumstances

4.1 Terms of Service Violations

No refunds will be provided if your account is terminated due to:

• Violation of our Terms of Service
• Abusive or fraudulent behavior
• Chargebacks or payment disputes
• Misuse of our platform or services

4.2 Technical Issues

In case of prolonged technical issues affecting service availability:

• We will first attempt to resolve the issue and provide service credits
• Refunds may be considered on a case-by-case basis for extended outages
• Minor technical issues or temporary downtime do not qualify for refunds

4.3 Duplicate Payments

If you are accidentally charged multiple times for the same service, we will refund the duplicate charges regardless of plan type or time elapsed.

5. How to Request Cancellation or Refund

5.1 Subscription Cancellation

To cancel your subscription:

1. Log into your account dashboard
2. Navigate to "Billing" or "Subscription" settings
3. Click "Cancel Subscription" or "Manage Billing"
4. Follow the cancellation prompts
5. You will receive a confirmation email

5.2 Lifetime Plan Refund Request

To request a refund for lifetime plans (within 15 days):

1. Contact our support team through the in-app support system
2. Email us at: utsav@digitalgimmick.com
3. Include the following information:
   • Your account email address
   • Purchase date and transaction ID
   • Reason for refund request
   • Confirmation that request is within 15-day window
4. Our team will respond within 2 business days

6. Questions and Disputes

If you have questions about this Cancellation and Refund Policy or need assistance with cancellation or refund requests, please contact us:

We are committed to resolving any billing or refund issues promptly and fairly. Our support team will work with you to address any concerns within our policy guidelines.

7. Changes to This Policy

We may update this Cancellation and Refund Policy from time to time. When we make changes:

• We will post the updated policy on this page
• Changes will be communicated via email to all active users
• The "effective date" at the top will reflect the latest update
• Continued use of our service constitutes acceptance of policy changes

This policy does not affect the terms of purchases made before the effective date of any changes.